Return and Refund Policy

Last updated: October 25, 2026

We want you to feel confident choosing a piece from Soul Body Gems. If your purchase isn’t right for you, you may request a return within 14 calendar days after receiving your item, subject to the conditions and exceptions below.

How to request a return

Email support@thesoulbodygems.com within 14 calendar days of delivery with your order or invoice number and the item you wish to return.

We will provide return instructions and the return address. Your return must be shipped within 7 calendar days after you receive those instructions. Please retain your tracking number and proof of shipment.

Please contact us before mailing anything back.

Return conditions

Items must be returned unused, unworn, unaltered, and in the same condition in which you received them, with any included tags, certificates, accessories, and original packaging. Please package your return securely.

Custom-made and resized pieces

Custom-made pieces and pieces resized at your request are final sale and are not eligible for change-of-mind returns or exchanges. This exception applies even if you contact us within the 14-day return window.

If your piece arrives incorrect, defective, or materially different from its agreed description, please contact support@thesoulbodygems.com so we can review the issue. This exception does not limit rights provided by applicable law.

Return shipping

Customers are responsible for arranging and paying for return shipping. We recommend using a tracked shipping service and purchasing insurance appropriate to the item’s value. Please keep your proof of shipment.

Refunds

Once we receive and inspect your return, we will email you with the outcome. Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may take additional time to post the refund.

For change-of-mind returns, original shipping charges are nonrefundable. We do not charge a restocking fee.

Damage in transit and shipping insurance

Please review our Shipping Policy and the insurance options available for your order before shipment.

If your order arrives damaged, contact support@thesoulbodygems.com promptly with your order number and clear photographs of the item and packaging. Please keep all packaging while the issue is reviewed.

We will assist with any available carrier or insurance claim. Reimbursement through a claim depends on the applicable coverage and claim terms. We do not guarantee that a carrier or insurer will approve a claim.

This policy does not limit rights provided by applicable law.

Incorrect, defective, or misdescribed items

If you receive the wrong item, discover a defect unrelated to transit damage, or believe your item is materially different from its description, contact support@thesoulbodygems.com promptly. Include your order or invoice number, a description of the issue, and clear photographs.

We will review the circumstances and work with you on an appropriate resolution, which may include a repair, replacement where available, or return and refund. Because many pieces are unique, an identical replacement may not be possible. Please contact us before returning the item.

Natural materials and product information

Gemstones, minerals, and handcrafted jewelry may have natural inclusions, color zoning, texture, or variations in appearance. Lighting and screen settings can also affect how colors appear.

We aim to describe materials, treatments, dimensions, and notable characteristics accurately. A natural characteristic accurately disclosed in a listing is not, by itself, a defect. Eligible items may still be returned within the return window under the conditions above.

Invoices, reservations, and payment plans

This return policy applies to purchases through our website, invoices, and live sales.

Invoices are ordinarily due within 24 hours unless we agree otherwise. For layaway or other payment plans, the written terms supplied for that transaction state the deposit, payment schedule, completion date, and what happens if a payment is missed or the plan is canceled.

Deposits may be nonrefundable when clearly disclosed in those terms and permitted by law. These cancellation terms do not remove the return rights described above once you receive an eligible item.

Unfulfilled orders and shipping delays

If we cannot fulfill your order, we will notify you and refund the unfulfilled items. If we cannot dispatch your order within the stated processing timeframe, we will contact you with an updated estimate and the option to wait or cancel the unshipped order for a refund.

Carrier transit times are estimates. A carrier delay after we have shipped your order does not automatically qualify the order for a refund. If your package is delayed or appears lost, please contact us so we can assist with tracking and any applicable claim. Your rights under applicable law remain unaffected.

Contact

For return requests or questions about this policy, email support@thesoulbodygems.com.

This policy does not limit any rights or remedies that cannot lawfully be excluded.